The majority of all orders are shipped via UPS on the same day they are placed, and the balance, including overseas Priority Mail orders, the next day. To aid same day processing, place your order before 3 p.m. EST, -if it's a rush order indicate what day you require your order in the special instructions section of our shopping cart's order form.
We moniter your orders frequently throughout the day and wiil alert you of any shipping or stock situation that will prohibit your order from shipping in 3 days, not including weekends and holidays.
West coast customers should allow up to 5 UPS transit days (Mon-Fri except holidays) for receipt.
Cancelled orders, or orders that require a change of address while in transit will be charged a $10 maintenance fee. Additional shipping costs will be charged if the shipment is refused or non-deliverable.
Please examine your order and your address carefully before submitting it to us. If you are not sure about an address you can check it at http://www.usps.com.
~Appalachian Traveller~
Contact Us
We hope you'll enjoy this "slice of life in the hills" that the Appalachian Traveller brings you. Please
bookmark our site and visit often. Of course, if you have a favorite recipe, photo, story to tell or a product you'd like to see featured on the Appalachian Traveller, e-mail us, or drop us a line at:
For security our e-mail address is not hyperlinked, please copy and paste nospam@apptrav.com into your e-mail client.
As our email address suggests, we do not spam our customers, please bookmark our website for future orders.
Note: We include our toll free telephone number on our shipping label for the benefit of gift recipients without computers, but if you'd like you may use it to report a mis-shippment or an item broken in transit. We prefer that you help us fulfill your order correctly and quickly by ordering on line or corresponding by e-mail, and promise to quickly respond to each and every transmission without the hold times, menu choices, and disconnections you have experienced with other companies.
How to Order
Bed Step Stool (Dark Walnut)
(you can practice checking the box here using the left hand portion of your mouse, and the curser)
Please select (check) as many boxes as you wish, then click on a Add To Cart button. Entering your zip code
keeps a running tally of your product selections and shipping rates. Nothing is final until you submit your order through our secure shopping cart. For accuracy and to save you time, we do not take orders over the phone, but we will call you for a credit card nummber after you have completed your order. (see Payment Option #6)
IMPORTANT
Please give us a valid e-mail address and check it twice before ordering. If we are not able to contact you by e-mail to confirm your order, or to give you shippping information, you will still be liable for the order, and our return guarantee will be cancelled.
In case we need to contact you immediately, please list the telephone number most likely to be reached by day. If you are ordering using a credit card with a PO Box billing address, please use the directory listed telephone number of your home or work address. If ordering product to be delivered to an address other than your billing address, please note that we may contact you for confirmation by e-mail for addetional information, or by using a verifiable telephone number associated with your credit card.
We apologize for any inconvenience we may cause, but all of these precautions protect you from credit card fraud. We do not e-mail unnecessarily, nor will we contact you by telephone unless we must.
How to Place your Order
There are several ways to place your order
(on-line, through the mail, or by fax)
Payment options (there are six in all)
Please select one of these after you have entered the recipients zip code:
#1 Order by Credit Card Online
(ship to your card billing address) or
#2 Order by Credit Card Online
(separate billing and shipping addresses) or
#3 Order by PayPal Online
(if we don't offer your credit card type for payment, or if you'd rather order using third party PayPal services with a credit card, personal check, bank draft, or debiting a Paypal account)
A. Since you're already using a computer, you may use our online shopping cart
simply and securely by checking a selection or group of items and then clicking on a Add to Cart
button. By entering your zip code our shopping cart will compute the shipping costs automatically, without you having to commit to the order.
#4 Check/Money Order through Postal Mail
(mail a check or money order with the order you'll print) or
#5 Order by Credit Card through Postal Mail
(post your credit card information on on the order you'll print and mail)
Note that all orders paid for by check or money order are non-refundable, instead you will be issued a credit for future purchases.
B. To order by mail please select as many boxes as you wish, then click on a Add To Cart button. Entering your zip code keeps a running tally of your product selections and shipping rates. Nothing is final until you mail your order. Allow up to 10 days for shipment, however Money orders and Credit Cards will expedite your order.
#6 Order by Credit Card using FAX
(either to immediately order by credit card, or to avoid transmitting your credit card number over the internet)
C. To place an order by phone or FAX in order to avoid transmitting your credit card number over the internet,
proceed through the step by step ordering instructions and choose payment optionOrder by Credit Card using FAX. We will call you back for your credit card number. Please indicate a good time to call in the special instructions section of your order.
Gift Certificates
Select the amount of the gift certificate (or a combination of dollar amounts) on the gift certificate page and click the Add to Cart button.
Once your payment is approved we will email you redemption instructions to forward to the recipient, either electronically or by mail. In a blink of an eye you'll transmit your gift, including your own salutation, which they can redeem for whatever they want immediately or up to three months later.
To redeem their gift, the recipient will reference your order number in the special instructions field of their online order to receive a reduction in the cost of their purchase. If their purchase exceeds the dollar amount given (including shipping), they'll elect a payment option. If it doesn't, we'll refund the difference back to you. ($3 minimum)
The gift certificate is good for 90 days on the following sites: Appalachian Traveller(Country Ham, Folk Art, and Crafts)http://www.apptrav.com The Iron Skillet(Cast Iron Cookware)http://www.castironcookware.com
Then, when we ship their order, we will inform you of their purchase.
Our Promise to You. . .Money Back Guarantee
You can return your unused non-food purchase within 30 days of purchase.
You will receive a refund for the purchase price less shipping and handling. You must pay your return shipping costs, and product must be received in saleable condition.
Note that all orders paid for by check or money order are non-refundable, instead, you will be issued a credit for future purchases.
Request a return authorization and shipping address by email to (see return info below)
If product is damaged when received, contact support for handling instructions.
Most orders will be shipped promptly within 3 business days of receipt. Please allow up to 7 days for Mail or
U.P.S. delivery.
If we feel that we can't fulfill your order in a reasonable time, we'll let you know immediately, but our stock is replenished weekly.
We encourage you to e-mail us to settle any problems you have with our products or services. Your e-mail will be replied to by top level management familiar with all aspects of our company.
Payment Options
We accept US issued MasterCard, VISA, and American Express credit and debit cards. If you prefer to use another credit card you can order by third party PayPal which accepts a variety of credit cards including Discover. There is no surcharge and your credit card will not be charged until the order is filled and scheduled for shipping. Note: Your credit card statement will reflect Appalachian Traveller, Inc. our parent company, plus our toll-free telephone number if you need to report damaged goods, dispute a charge, or just don't recognize our name.
You may also pay by check or money order in U.S. funds, drawn on a U.S. bank. Complete the pay by check or money order form, and you'll be given our mailing address automatically. If we need to reimburse an order paid for by check or money order it will be done via a credit, we do not refund any order by check.
International orders, with the exception of APO, AE, and FPO addresses, must be paid for by International Postal Money order in advance.
Thank you for visiting our website a division of Appalachian Traveller, Inc. We'd like to assure you that your credit card number and other personal data will be treated with the
highest standards of safety, security, and confidentiality.
Secure Shopping
Items featuring an "Add to Cart" button may be ordered directly and securely. The Secure Shopping Cart Service we utilize is protected by full-strength (128 bit) Secure Socket Layer encryption for sensitive credit card information and assures
customer privacy and protection. You may review the Secure Server Authenication Certificate at checkout time, before entering any sensitive credit card information. In order for SSL security to work, you must use an SSL-enabled browser - however, our Shopping Cart Service helps you protect your credit card information, even if your browser is not secure, by truncating the
last six digits of your credit card, regardless of whether you utilize the secure server option, or not.
Please note that non-Shopping Cart e-mail is not encrypted and is not considered a secure
means of transmitting credit card numbers.
Your Privacy Online
When you place an order with us, we ask for your name, your email address, your billing address, the address for shipment of the order, your telephone number, your credit card number and expiration date. We consider this information private. We use the information only for the limited purpose of processing your orders. We do not solicit, please bookmark our site for future reference.
We are committed to ensuring your privacy as a customer. You can be confident that we do not sell names, e-mail addresses, or any other information about our online customers with third parties.
Returns, Damages, or Lost in Transit
Non-food purchases returned unused within 30 days will be credited the purchase price, less shipping and handling costs. Returns that are opened, but in a resalable condition may be assessed a nominal repackaging fee. As a courtesy to our customers, we do not charge a handling fee. We cannot accept returns for perishible food items - we inspect these items before they leave our warehouse - but if you feel the product is spoiled upon receipt please contact us so we may put you in touch with either the manufacturer, or in the case of a lost, delayed, or opened package, the carrier responsible
Exchanges can expedite and reduce the shipping and handling costs borne by the purchaser. If you would like to make an exchange, reorder online and note your exchange in the special instructions section of the order form. If approved we will issue a Return Service label via e-mail and then your package can be picked up simultaneous to the delivery of your new purchase. Your return will be credited to the extent of the purchase price less the return service fee UPS charges which is generally less than if you shipped it yourself.
If a package is damaged in transit please e-mail our customer service department for handling instructions. You must follow the carrier's instructions to receive a replacement of damaged goods. If your shipment is lost by a carrier, we will file a tracer on your behalf. If after 24 hours the carrier does not locate your order, we will reship it. It is incumbant on you then to refuse a second order or you will be charged accordingly.
Note that all orders paid for by check or money order are non-refundable, instead you will be issued a credit for future purchases.
Shipping & Tracking
Unless specified "UPS Expedited Services," or "Priority Mail" U.S. orders will be shipped either Standard Mail or U.P.S Ground, at our descretion, attempting to get your order to you as quickly as possible. Tracking numbers and links to the carrier's tracking page will be provided to you on the majority of orders the same day the order is shipped by us from Cosby, or placed with a third part for shipping the next day. On overseas shipments we will provide to you an insurance reference number rather than a tracking number. You may use this number to file a claim against the carrier for lost or broken merchandise.
Please no P.O. boxes. Priority Mail orders are restricted to Alaska, Hawaii, Puerto Rico, the US Virgin Isles, and Guam, plus US embassies, army, and navy addresses, unless approved in advance.
Please e-mail us for shipping and handling quotes for volume orders greater than 200 pounds, or delivery to foreign countries. International orders require payment in advance by an International Postal Money Order.
Most orders will be shipped promptly within one or two business days of receipt. Please allow up to 5 days for delivery to the west coast. If your order needs special handling to receive it on a certain date, plese post that notification to us in the special messages entry of our order form, and we'll do our best to accommodate you. We do not guarantee
shipping or delivery dates, but will work with you and the carrier to assure timely delivery, or to request a refund of your shipping cost if warranted.
UPS Ground Transit Times
(Non-holiday week days - does not include the day shipped.)
Appalachain Traveller, Inc
Cosby, TN 37722
Listed by Dun & Bradstreet, Incorporated by the State of Tennessee in 1997
Serving nice folks like you since 1990.
Appalachian Traveller
